Shipping and Returns
PLEASE NOTE: Due to lockdowns in numerous states around Australia, our postage carrier Australia Post is experiencing significant delays. Your order may take a little longer than usual.
Available shipping methods will be displayed during check out, and may vary depend on your location. If you place your order before 11am EST it will normally be shipped the same day, and any orders after then will be shipped the following day. Once dispatched you will be able to log back in to your account to track the order.
If you need something urgently please let us know in the comments box on your order and we will do our best to help you get your order when you need it. Delivery times will vary depending on your location, with regional areas often taking a bit longer.
It is your obligation to enter the correct delivery address details at the time of ordering, and unfortunately we cannot be responsible for orders gone missing due to incorrect address. It is your responsibility to inform us promptly if an order does not arrive by emailing [email protected]. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and keep you posted.
We are unable to offer pickups from our warehouse.
We ship anywhere! If there is no delivery quoted for your country, please email us at [email protected] and we will calculate a shipping price for you. All international customers are responsible for any duties and import taxes incurred and any return shipping costs. International orders are shipped with TNT or DHL and rates vary depending on location.
It’s OK to change your mind! We accept returns within 5 days of you receiving your order. We will issue a full refund as long as the item is in its original condition, unopened and in original packaging with the invoice. Email us at [email protected] for any returns, and we will get back to you with instructions. PAMPA FLAME is not responsible for the return shipping cost for change of mind orders.
You just need to provide:
- Proof of Purchase
- The item is in re-saleable condition including that: – It is in its original packaging, including instruction manuals and all accessories; – It is unused and in its original condition In this case, buyer will pay for return shipping.
We do not accept stockist returns of unsold goods. We do not accept returns on sale items.
We inspect and pack our products carefully to ensure that you receive them in perfect condition. If you do receive a damaged item please contact us at [email protected] within 5 days of receiving your order to arrange a replacement.
For damaged products we can issue you a credit in the amount paid for the goods or send replacement goods at our discretion. In addition, we may ask you to provide photos of the damage so we can investigate the issue further.
Special Offers & Sales
We may provide special offers in relation to our goods from time to time, such as free shipping, order discounts or product discounts. We may also run sales events on the site from time to time. All sales are final and unfortunately sale items cannot be refunded or exchanged.
We may terminate any special offers or sales without advance notice at any time.
Unless otherwise stated, all promotional codes and vouchers have a 1 year expiration date. Some vouchers and discounts may be limited to a single use per customer.
Prices and Payments
All prices displayed on the site are in Australian dollars, and exclude shipping charges and customs duty and other taxes, if applicable. All prices are subject to change without notice. All transactions are processed in AUD. We accept Visa, MasterCard, Amex or PayPal. We do not accept personal or corporate cheques, or cash.
Although we try our best to double check all content on the site, there may be errors on our website such as wrong pricing, errors in product descriptions/measurements and offers for products that are not available or are no longer available. If this occurs, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not want a substitute item and your credit card or PayPal account has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card or PayPal account.